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Product Condition & Grading

All items are carefully inspected prior to shipment to ensure their condition meets our standards.

Brand New Items

We only sell brand new products that are free from defects. In rare cases where minor imperfections are present, these will be clearly stated in the product description.

Factory Sealed Items

Factory sealed items are brand new and unopened. However, the outer packaging (shrink wrap) may show minor imperfections such as light creases, small tears, dust, or slight damage. These do not affect the condition of the product itself unless otherwise stated in the description.

Used Items

All used items are carefully inspected and graded. Surface Records primarily offers products in good condition. We do not typically handle rental-used items due to their lower quality standards.

Used Item Grading System

Definitions

  • Media: Disc

  • Sleeve: Artwork, booklet, insert, front & back cover, obi strip

  • Case: Jewel case, digipak, paper sleeve (mini LP, cardboard sleeve), digisleeve, etc.

  • Obi: Obi strip / band

  • Sticker Obi: Some Japanese releases include a sticker instead of a traditional obi strip

  • No Obi: Some releases are originally issued without an obi or sticker

Disc Condition

  • Near Mint (NM): Virtually flawless, no visible scratches

  • Very Good Plus (VG+): Generally free from visible marks, though it may occasionally show light hairlines or very minor signs of handling that do not affect playback

  • Very Good (VG): Visible marks on the playing surface, but playback is not affected. Typically reserved for rare or hard-to-find items

Sleeve Condition

  • Near Mint (NM): Excellent condition with no significant damage. Minor variations may occur due to paper quality or age. If you require detailed condition information, please contact us before purchase.

  • Very Good Plus (VG+): May show minor signs of handling such as light wear, small marks, slight discoloration, or aging of inserts or obi strips. Any significant details will be noted in the description.

Additional Notes

Used jewel cases may show minor signs of wear consistent with normal use.